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A Black woman’s simple, yet powerful plea on a patient-satisfaction survey helped kickstart a local effort to create a more inclusive environment that could become a model for hospitals and health systems around the country.
“I wish I had a comb for my hair” was the response given by the patient, who had been at the mental health crisis stabilization unit at the University of Iowa Hospitals & Clinics (UI Hospitals & Clinics) and whose needs were unmet by the hair care products available in the patient rooms, which included narrow-toothed combs and shampoo with sulfates, which are designed for fine, straight hair more common among white people.
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The survey response also serves as a reminder of the proactive approach that’s needed in U.S. health care to meet the personal needs of historically marginalized patient populations—needs that are too often unnoticed, unconsidered or actively ignored.
“I wondered: ‘Why don't we have any combs?’ Our unit did some investigating and we were embarrassed to learn our hospital didn’t offer the hair care supplies she needed,” said Jodi Tate, MD.
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Dr. Tate is a clinical professor of psychiatry and vice chair of education at UI Hospitals & Clinics, part of University of Iowa Health Care and a member of the AMA Health System Program, which provides enterprise solutions to equip leadership, physicians and care teams with.... more detail click https://www.ama-assn.org/delivering-care/health-equity/providing-inclusive-hair-care-products-bedside
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